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Returns
Returns &
exchanges.
Your satisfaction matters. If you receive a defective or incorrect item, we'll make it right.
14-Day Window
Returns accepted within 14 days of delivery.
Free Exchange
We cover shipping for defective items.
Unopened Only
Products must be unopened and in original packaging.
Eligibility
- Item is unused and in original packaging
- Request made within 14 days of delivery
- Proof of purchase (order confirmation)
Non-returnable items
- Opened or used products
- Items damaged after delivery due to misuse
- Free gifts or promotional items
How to request a return
- 01Contact us via WhatsApp with your order number
- 02Send photos of the item and packaging
- 03Our team will review and confirm within 24 hours
- 04Ship the item back to us (or we arrange pickup)
- 05Refund or exchange processed within 3-5 business days
Refunds
Refunds are issued via the same payment method used for the order. Cash on Delivery orders are refunded via bank transfer or wallet. Processing time: 3-5 business days after we receive the returned item.